Terms of business

ChefMe.dk connects freelance chefs with customers who want ChefMe’s services. ChefMe.dk is a platform that makes it possible to book a private chef online and acts as the link between consumer and freelancer. To use ChefMe.dk’s service, you must accept the current terms of business. The agreement takes effect when you accept that you have read the terms and conditions.

ChefMe.dk’s services are paid via Reepay Payments. Reepay Payments accepts the following cards: Visa, MasterCard, Visa Dankort and American Express. No card fee is charged for payments on ChefMe.dk. The amount is charged to your card when you order ChefMe.dk’s service. All information sent to Reepay is encrypted with SSL (Secure Socket Layer). You automatically receive an order confirmation by email when the purchase is completed.

Should an incident occur where the freelancer is responsible for damage, this is solely a matter between you as the consumer and the individual freelancer. ChefMe ApS disclaims all liability for accidents caused by the freelancer.

At ChefMe.dk you have a full right of withdrawal if you cancel your purchase 6 days before the booked delivery date. If you cancel 5 or 4 days before the booked delivery date, you are refunded 70% of the amount. If you cancel less than 3 days before the booked delivery date, 100% of the amount is forfeited. For orders placed less than 3 days before the delivery date, you accept that you waive your right of withdrawal and 100% of the amount is forfeited. If you want to cancel an order, you can either do it yourself by logging in and canceling the order via the message thread, or contact us by email at kontakt@chefme.dk or by phone on 93 40 40 10. We make refunds using the same payment method you used for the original transaction.

Any complaints and claims for compensation must be raised with the freelancer who delivered the food. Please inform ChefMe if the freelancer does not agree with your complaint. ChefMe can be contacted at kontakt@chefme.dk. ChefMe has no obligation to pay any compensation for any loss you may suffer as a result of the food not meeting your expectations. ChefMe reserves the right to correct any typing and/or printing errors on ChefMe.dk.

For you to enter into an agreement with us, we need the following information:
Name
Address
Phone number
Email address

We register your personal data in order to deliver the service to you. The personal data is registered with (ChefMe ApS). You can delete your data at any time by contacting kontakt@chefme.dk. When personal data is collected via our website, we make sure it always happens with your explicit consent, so that you are informed of exactly which data is collected and why. ChefMe has access to the data registered about you.

We use the following information when you order on ChefMe.dk: name, address, phone number, email and the requested time and date. We register this information in our database in order to provide our service to you. When personal data is collected via our platform, ChefMe ApS passes the information on to the individual freelancer who has been assigned the job, again in order to provide our service. We do not store customer data unencrypted, except for passwords, which are encrypted with strong encryption (bcrypt). We do not transmit customer data encrypted. Information provided to ChefMe.dk is not passed on to anyone other than the freelancer who is to carry out the work. We neither sell, rent nor otherwise pass on your personal information for marketing purposes. We regard the protection of our users’ private information as an important relationship of trust between the user and ChefMe ApS.

If you want your profile and data deleted from ChefMe, you can contact us at kontakt@chefme.dk. After we have received and replied to your request, your data will be deleted within 30 days, except for data we are legally required to keep.

A ChefMe gift card is sent by email with a unique gift card ID. The ID must be used when the gift card is redeemed on ChefMe. The gift card can be used to purchase menus on ChefMe as well as wines. The gift card is valid for 2 years from the date of issue in accordance with the general rules on limitation under Danish law. You are responsible for any misuse of the gift card, so please take the necessary precautions. ChefMe is not obliged to cover any theft or misuse.

Delivery of gift cards
ChefMe gift cards are sent to the email address provided shortly after we have received your order, normally within 10 minutes. ChefMe accepts no responsibility for delays in delivery caused by technical problems, the customer’s own spam filter or an incorrectly provided email address. No fees are charged for sending.

Right of return
There is a 14-day full right of return: send us an email at kontakt@chefme.dk with the order ID of the gift card and your name. We then refund the amount (minus any fees) to the card the purchase was made from. Once the 14-day right of return has expired, the gift card cannot be exchanged for cash. Any remaining balance is transferred to a new gift card and cannot be paid out in cash.

If you want to complain about your purchase, please contact (kontakt@chefme.dk). If we do not succeed in finding a solution, you can file a complaint with the relevant board in the area, provided the conditions for this are met.

The Danish Competition and Consumer Authority
Carl Jacobsens vej 35
2500 Valby
www.forbrug.dk

ChefMe.dk reserves the right to change the terms of business. You will always find the latest version of the terms of business on ChefMe.dk. If you have questions or complaints, you are welcome to contact us at kontakt@chefme.dk